Shipping & Delivery
Shipping & Delivery Policy
At Jaiella, we aim to process and deliver all orders as efficiently as possible. Please review the following information regarding processing, shipping, and delivery timeframes before placing your order.
Processing Time
Standard order processing typically takes 1–6 business days. However, certain high-demand, handmade, or made-to-order items may occasionally require additional preparation time.
Please note that during periods of high demand, holidays, or promotional events, processing and dispatch times may be slightly extended.
Orders are processed Monday through Friday, excluding public holidays.
Shipping Confirmation & Tracking
Once your order has been dispatched, you will automatically receive a shipping confirmation email containing your tracking number and tracking link.
Please allow some time for tracking updates to appear after dispatch, as courier systems may occasionally experience delays when updating transit information.
If you cannot locate your shipping confirmation email, we kindly recommend checking your spam or junk folder before contacting our support team.
Shipping Address Changes
Requests to modify shipping addresses after an order has been placed are not guaranteed and may only be possible before the order enters processing.
Once an order has been processed, prepared for dispatch, or transferred to a shipping carrier, address modifications may no longer be possible.
Customers are responsible for ensuring all shipping information provided at checkout is accurate and complete.
Incorrect Shipping Information
Customers are responsible for ensuring that all shipping information entered at checkout is accurate and complete. Jaiella is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete shipping details provided at checkout.
Shipping & Delivery Timeframes
Delivery timeframes vary depending on the destination country, customs processing, and final courier operations.
Estimated Delivery Times
- Standard International Shipping: approximately 5–12 business days after dispatch
Please note that delivery estimates are provided as guidelines only and are not guaranteed delivery dates.
Customs clearance procedures, local postal operations, weather disruptions, transportation issues, and other courier-related delays are outside of our control and may occasionally result in extended transit times.
Made-to-Order & Handmade Items
Certain items available on our website are handmade and/or made-to-order. Due to the nature of these products, additional production and preparation time is required prior to shipment.
Handmade and made-to-order items require a minimum production timeframe of approximately 20 business days before dispatch. Once production has been completed, standard processing and shipping timeframes outlined within this policy will also apply.
During periods of high demand, holidays, or promotional periods, production times may occasionally take longer.
Customers are kindly advised to consider these extended preparation timeframes before placing an order for handmade or made-to-order products.
Customs, Duties & Import Fees
International orders may be subject to customs inspections, import duties, taxes, or other import-related fees imposed by the destination country.
These charges are determined by local customs authorities and remain the responsibility of the customer where applicable.
Order Cancellations
Orders may only be cancelled within 2 hours of being placed, however this is not guaranteed. Once an order has entered processing or dispatch preparation, cancellations are no longer be possible.
Customers may therefore receive separate tracking numbers and deliveries for different items within the same order.
Delayed Deliveries
While we always aim to deliver orders within the estimated timeframes provided, occasional delays may occur that are outside of our control.
A delay in transit does not automatically constitute a lost package and does not entitle an order to cancellation or chargeback while the parcel remains actively in transit.
Our support team remains available to assist customers with tracking updates and delivery support whenever needed.
Lost, Stolen, or Delayed Packages
Once an order has been dispatched and transferred to the shipping carrier, delivery operations are managed by the courier and local postal network.
Jaiella is not responsible for packages that are delayed, lost, stolen, misplaced, or marked as delivered by the carrier.
Customers experiencing delivery issues are encouraged to contact the local courier directly for additional delivery assistance and investigation.
Where appropriate, our support team may also assist customers by submitting carrier inquiries or providing available shipment information.
Delivery Attempts
Certain shipping carriers may require a signature upon delivery depending on the destination country, local courier practices, or package value.
If a delivery attempt is unsuccessful, the courier may leave a notice card, arrange redelivery, or hold the parcel at a local collection facility.
Customers are responsible for coordinating any required redelivery or pickup arrangements directly with the courier where applicable.
Returned to Sender Parcels
Packages returned to sender due to incorrect shipping information, failed delivery attempts, refusal of delivery, or failure to pay applicable customs/import charges may be subject to additional reshipping fees.
Split Shipments
In certain circumstances, orders containing multiple items may be shipped separately depending on stock availability, our warehouse logistics, package size limitations, or fulfilment locations.
Original shipping costs are non-refundable once an order has been dispatched.
Customs Clearance Delays
International shipments may occasionally experience delays due to customs inspections and import verification procedures.
Customs authorities may require additional processing time that is entirely outside of our control. Customers acknowledge that customs-related delays do not constitute grounds for cancellation, refund, or chargeback while the shipment remains in transit.
Force Majeure
Jaiella shall not be held liable for delays, delivery failures, or service interruptions resulting from circumstances beyond our reasonable control.
Such circumstances may include, but are not limited to:
- Natural disasters
- Severe weather events
- Transportation disruptions
- Customs delays
- Postal service interruptions
- Government actions or restrictions
- Labor strikes
- Pandemic-related disruptions
- Technical failures or carrier network outages
Estimated Delivery Dates Disclaimer
Any delivery dates or shipping estimates displayed on our website, checkout page, advertisements, emails, or customer communications are estimates only and should not be interpreted as guaranteed delivery commitments.
Transit times may vary substantially depending on destination region, carrier operations, customs processing, and seasonal demand.
Shipping Restrictions
We reserve the right to decline, cancel, or restrict shipment to certain regions, countries, addresses, or jurisdictions at our sole discretion where shipping limitations, legal restrictions, carrier limitations, or elevated fraud risks may apply.
Fraud Prevention & Order Verification
For security purposes, certain orders may require additional verification prior to processing and shipment.
This may include identity verification, payment confirmation, address verification, or additional customer information requests.
Orders suspected of fraudulent activity may be delayed, cancelled, or refused at our discretion.
Undeliverable Orders
If an order is deemed undeliverable by the shipping carrier and returned to sender, customers may be responsible for any applicable reshipping fees.
Refunds for undeliverable orders may be subject to deductions for shipping expenses, return handling costs, payment processing fees, and other associated fulfillment costs where permitted.
Tracking Accuracy Disclaimer
Tracking updates are provided directly by third-party shipping carriers and postal operators.
Jaiella does not guarantee the accuracy, completeness, or frequency of tracking updates displayed by external courier systems.
Temporary pauses in tracking activity do not necessarily indicate that a package has been lost.
High-Risk Regions & Remote Locations
Deliveries to remote regions, island territories, military addresses, rural destinations, or high-risk shipping zones may require substantially longer transit times.
Certain carriers may also apply additional surcharges or delivery limitations for these regions.
Customer Responsibility
By placing an order with Jaiella, customers acknowledge and agree to the processing, production, shipping, customs, and delivery terms outlined within this policy.
Customers further acknowledge that estimated delivery dates are not guaranteed and that courier-related disruptions may occasionally occur.
Refused Deliveries
If a customer refuses delivery of an order for reasons not caused by carrier damage or shipment error, the package may be returned to sender.
In such cases, refunds may be subject to deductions for return shipping costs, carrier penalties, customs charges, payment processing fees, and other applicable fulfillment expenses.
Delivery to Secure Locations
Customers are advised to ship orders to secure locations where parcels can be safely received.
Jaiella shall not be held responsible for packages that are stolen, missing, or inaccessible after being marked as delivered by the carrier.
Billing & Shipping Address Verification
For fraud prevention purposes, billing and shipping information may be reviewed prior to order approval.
Orders containing mismatched billing details, incomplete address information, suspicious activity indicators, or unverifiable payment details may experience additional review delays or cancellation.
Product Availability & Inventory Delays
All products displayed on our website remain subject to inventory availability.
In rare circumstances, inventory discrepancies, supplier shortages, or fulfilment limitations may result in additional processing delays, partial shipments, or order cancellations.
If a significant inventory issue arises, customers may be contacted using the contact information provided at checkout.
International Transit Variability
International shipping timeframes may vary substantially between countries depending on customs regulations, geographic distance, local postal infrastructure, and regional delivery conditions.
Certain destinations may experience transit times exceeding the estimated delivery window provided within this policy.
Courier Handover Delays
Following dispatch, parcels may occasionally experience delays during transfer between logistics facilities, airlines, customs agencies, or local delivery providers.
Temporary periods without tracking movement are common during international transit and do not automatically indicate a lost shipment.
Peak Season Fulfillment Delays
During major shopping seasons, holidays, promotional events, or periods of elevated global shipping demand, order processing and transit times may be significantly extended.
This includes but is not limited to Black Friday, Cyber Monday, Christmas periods, New Year holidays, and other regional peak shopping events.
Partial Tracking Availability
Certain international shipping routes or local postal operators may provide limited tracking visibility once the shipment enters the destination country.
Tracking information availability may vary depending on the courier network servicing the final delivery destination.
Third-Party Carrier Responsibility
Shipping and delivery services are performed by independent third-party logistics providers and postal carriers.
While we coordinate shipment dispatch and provide available tracking assistance, we do not directly control carrier operations, delivery schedules, customs procedures, or transportation networks.
Delivery Risk Transfer
Risk of loss and title for purchased products may transfer to the customer upon delivery of the shipment to the carrier or upon confirmed delivery to the destination address, subject to applicable local laws.
Address Accessibility
Customers are responsible for ensuring that the delivery address provided is accessible and capable of receiving standard courier deliveries.
Failed deliveries resulting from inaccessible locations, restricted buildings, unavailable recipients, or security restrictions may result in additional delivery attempts, delays, or returned shipments.
Support Response Times
While our customer support team strives to respond to all inquiries as quickly as possible, response times may vary during periods of high inquiry volume, holidays, or promotional campaigns.
Submitting multiple support requests regarding the same order may further delay response handling.
Carrier Investigation Procedures
Certain shipment issues may require formal carrier investigations before replacement, reshipment, or refund eligibility can be assessed.
Carrier investigation timelines vary depending on the logistics provider and destination country and may require additional documentation from the customer.
Compliance With Local Import Laws
Customers are responsible for ensuring that products ordered comply with local import laws, restrictions, and regulations applicable within the destination country.
[Your Store Name] shall not be held responsible for shipments delayed, confiscated, rejected, or destroyed by customs authorities due to local import restrictions or prohibited items.
Electronic Communication Consent
By placing an order, customers consent to receive electronic communications related to order confirmations, shipping updates, tracking notifications, customer support responses, and other transactional communications associated with their purchase.
Policy Updates
We reserve the right to modify, update, or revise this Shipping & Delivery Policy at any time without prior notice.
Any updates become effective immediately upon publication on our website.
Customers are encouraged to review this policy periodically prior to placing an order.
Contact Us
If you have any questions regarding your order, shipping, or tracking updates, please contact our customer support team and we will be happy to assist you.